As stated by Reggie Fils-Aime, Nintendo is aware of the problems of synchronization of Joy-Con on the Nintendo Switch that are hitting some owners of the new console. Today, the company announced an official statement on the matter through the pages of Forbes.
As you may know, many users have complained about problems of the Joy-Con synchronization with Nintendo Switch, resulting in the failure to respond to commands for a short period of time, which could decrease the overall enjoyment of video games on the console.
Nintendo, with an official communication, said it was aware of the problem and intends to promptly resolve the situation. To ensure the utmost satisfaction to its customers, the company invites all those who are experiencing this problem to contact the technical support in their country.
This is the text of the note reported by Forbes.com: “At Nintendo, we take great pride in creating quality products and we want our consumers to have a positive experience. It is common with any new innovative consumer technology for consumers to have questions, and Nintendo Switch is no exception. There are no widespread technical problems, and all issues are being handled promptly, including the reports regarding the left Joy-Con Bluetooth connection. To best support our customers, we continuously update the online consumer support site and provide real-time answers to the questions we are receiving. We want our consumers to get up and running quickly to have fun with Nintendo Switch, and if anything falls short of this goal we encourage them to contact Nintendo’s Consumer Service team. For help with any hardware or software questions, please visit: http://support.nintendo.com.”
The problems of synchronization of Joy-Con seem to have affected only a small number of users and Nintendo are constantly monitoring the situation, with the aim of resolving any compentence case.