Nintendo Will Reportedly Fix Joy-Con Drift Issues for free, Even Out of Warranty
Despite the overwhelming success of Switch, Nintendo has been on the unstable ground for a few weeks because of a situation that is causing problems for the players of the hybrid console and that has to do with its controls, the Joy-Con. According to reports and complaints from users, the now-famous “Joy-Con Drift” issues has become a constant and this could lead to a compromising situation that would reach legal instances. However, despite the lukewarm response that was given a few days ago by the Japanese company, it seems that the solution is on its way.
A few moments ago, a VICE report revealed information obtained from a source that opted for anonymity, and that is directly related to the customer service department of the Japanese company, in which reference is made to a memo sent unexpectedly by Nintendo in which immediate repair is ordered and free for Joy-Con with the problem of “Joy-Con Drift”. According to the report, the document sent by Nintendo indicates that the attention and support department must proceed to the reception and repair the Joy-Con sent by the players without charging any cost and, most importantly, without taking into account the warranty validity. In that sense, the document refers: “Customers will no longer be requested to provide proof of purchase for Joy-Con repairs. Additionally, it is not necessary to confirm warranty status. If a customer requests a refund for a previously paid Joy-Con repair […] confirm the prior repair and then issue a refund.”
As you can see, in the end, it is mentioned that the free repair process is retroactive as of this moment, as long as the information becomes official, and that means that the players affected by the “Joy-Con Drift” and that they have paid for the repair being out of the warranty period, they can request a refund for that amount.
According to the VICE report, the site contacted Nintendo to confirm or deny the information provided anonymously, but the company responded with the same message found on the customer service portal regarding the problem of Joy-Con: “At Nintendo, we take great pride in creating quality products and we are continuously making improvements to them. We are aware of recent reports that some Joy-Con controllers are not responding correctly. We want our consumers to have fun with Nintendo Switch, and if anything falls short of this goal we always encourage them to visit http://support.nintendo.com so we can help.”
So far, Nintendo has not made official this supposed process of free repair of the Joy-Con, so we do not know more details about what will happen to those players outside the United States. We will keep you updated as soon as more information is revealed.