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Heroes of the Storms Black Screen, Lag and Server error Troubleshooting Guide


Heroes of the Storms was released on 2nd of June 2015, on Mac and Window. The game is developed by Blizzard Entertainment. It is an online multiplayer battle games and it is free to play. It supports in-game purchase of certain content. Players can buy Heroes in the game and gain more in online multiplayer battle. It is a bit different fighting game that brings you a competitive edge. I had played the game and quiet enjoyed it. But there are certain bugs and issues in the game that we will discuss here. With that I am trying my best to get working solutions. Blizzard has already taken care of various bugs after they has launched a Beta edition for test purpose. You can also tip us for any bugs or errors you are facing and we will try to find the best working solution. So let’s begin.

System Requirement: System Requirement is an important part to consider before playing any game. If your system is not up to the mark then the game might fail to install, crash, or give you constant problem. So before playing Heroes of the Storms do check its system requirements. The information below is provided on the official site.



  • Operating System – OS X 10.9.x (latest version)
  • CPU – Intel Core 2 Duo
  • Video – NVIDIA GeForce GT330M or ATI Radeon HD4670
  • Memory – 4GB RAM
  • Storage – 10GB available hard drive space
  • Broadband – Atleast 2mbps


  • Operating System – OS X 10.10.x (latest version)
  • CPU – Intel Core i5
  • Video – NVIDIA GeForce GTX780M or ATI Radeon HD6970
  • Memory – 8GB RAM
  • Storage – 10GB available hard drive space
  • Broadband – Atleast 4mbps



  • Operating System – Windows XP / Windows Vista / Windows 7 / Windows 8 with the latest service pack
  • CPU – Intel Core 2 Duo or AMD Athlon 64X2 5600+
  • Video – NVIDIA GeForce 7600GT, ATI Radeon HD 2600XT, or Intel HD Graphics 3000
  • Memory – 2GB RAM
  • Storage – 10GB available hard drive space
  • Broadband – Atleast 2mbps


  • Operating System – Windows 7 / Windows 8 64bit with the latest service pack
  • CPU – Intel Core i5 or AMD FX Series Processor or better
  • Video – NVIDIA GeForce GTX 650 or AMD Radeon HD 7790 or better
  • Memory – 4GB RAM
  • Storage – 10GB available hard drive space
  • Broadband – Atleast 4mbps

Heroes of the Storm slow Launch time

  • Check the system requirements. If you have a bit lower hardware then try reducing the graphic settings to lower. Also kill all the background process that are not needed. So that more ram for usage. Disable your security applications also if possible. Updating your gpu drivers to latest will help a lot.
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Change Language in Heroes of the Storm

  • Language can be change through Desktop App. Start the app and then click on Heroes of the Storm game icon. Then click on Options. Now go in the Game Settings and then click on Text Language. Now look for Spoken Language and choose the one of your choice. Click on OK and Done.

You have already redeemed this item for this account

  • It’s a common error that appear sometime when you are trying to redeem a code. Well there is no direct fix for this. You have to report your issue on the Support center of for solution.

Heroes of the Storm eating too much RAM

  • Under Minimum system requirement it is mentioned that the game needs around 2GB of ram to work on lowest possible settings. At this point the game will eat a high ram for better output. If your system goes slow then you will have to reduce the game graphic settings. Also setting the CPU priority will also help. For that first launch the game and then go in Task Manager. Go in the Process section and right click on the game exe process. Set the CPU priority for that as High.

Heroes of the Storm Black Screen Issue

  • Black screen problem appear most of the time due to video drivers. Either it is outdated or not able to product the screen resolution. Due to which you are facing the issue. So start with a driver update first. Of that does not helps then you can try using a lower resolution to run the game. Even Window mode might help.

Heroes of the Storm SSL Error

  • This error usually occur with those who are using Bitdefender Internet Security 2015. There is a simple solution to fix the same. Go in the Settings and go in the Exception List. Add the game launcher in that. Turn off the Firewall. At the time of playing game disable the antivirus and test.

Troubleshooting Blizzard Server issues:

1. Heroes of the Storm is a online multilayer beta game. Sometime it happens that you are unable to connect to servers. There are certain tips that can help you to sort out the matter.

2. Run Windows Update. Most of the Blizzard games do not work well if you are using an outdated version of Windows. In the system requirement itself you can see that you need the latest Service Pack to run the game smoothly.

3. Update Windows drivers. Try running a driver update that will help. You can either download the latest drivers of your motherboard through its official site or you can run any free driver updater software. LAN driver’s update is the first requirement.

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4. Sometime the connection is blocked by security software or firewall. Try to disable them and test the game. If it works then you have to remove or keep the security software off while playing.

5. Flush DNS. In Windows, press Ctrl + R from keyboard. Type cmd and then type ipconfig /flushdns and then hit the Enter button. For Mac go in Apple menu > System Preferences > Network > Advance > Renew DHCP Lease.  For OS X 10.10 Yosemite type sudo discoveryutil mdnsflushcache in Go > Utilities > Terminal. And for OS X 10.9 Mavericks and OS X 10.8 Mountain Lion type sudo killall -HUP mDNSResponder in terminal.

6. Fixing file permission will also help in Windows and Mac both. Both are having different ways to fix this thing. In Windows, you can try running the game in Safe mode. Or you can create a new admin account and run the game installation with full privileges. See that the place where game is going to install is not restricted. You can do that by right clicking on the folder > Properties > Security > Advance. In Mac go in Applications > Utilities > Disk Utility > Select the Hard drive > First Aid > Repair Disk Permissions.

7. Verify the network adapter is working well. You can find that by simple ping command. In Windows you will have to type that in CMD while in Mac you will have to use Terminal. Just type ping –t and hit enter. If you are getting a constant response then the network card or adapter is working fine. But if not and there is a high latency then you have to update the drivers or replace it.

8. Resetting the router will also help. It is common that there are multiple devices connected to the router for internet sharing. Try to reduce the connection. Turn of Wi-Fi and connect your pc through LAN cable. If this does not help, reset the router settings and test back. Updating router/modem firmware will also help.

9. Running a Trace Route can also help you to find where the issue is exactly. It is quite simple to generate a log report and then use it for further troubleshooting. In Windows run CMD and type tracert SERVER.IP.ADDRESS > c:\tracert.txt and then hit enter. In the C Drive open tracert.txt for more information. For Mac you have to type traceroute > ~/Desktop/tracert.txt in Terminal. And press the Return key. Below is the server IP of Blizzard for Heroes of the Storm. For more details cli Server IP Server IP

10. Check your internet connection. It must be stable. If your internet speed is fluctuating then you won’t be able to play properly. Slow or breaking internet connection can cause lagging issue in the game.